Covid-19 Update from Platinum RV

Face Coverings Required to enter the store

 

In accordance with the Phase two order effective June 12, 2020, everyone entering the store must wear a face covering.

Exemptions:

A Person shall be exempt from wearing a Face Covering on the premises if:

¨ The Person is a child under the age of two years

¨ Wearing a Face Covering would inhibit the Person’s ability to breathe in any way; or

¨ For any other medical reason the Person cannot safely wear a Face Covering.

Click here for the order

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Platinum RV remaining temporarily closing to the public due to Covid-19 in Ontario

Saturday April 11, 2020

Platinum RV temporarily remaining closed to the public due to Covid-19

First off we sincerely hope you and yours are safe and healthy during this time of provincial isolation.

During this unprecedented and unpredictable time Platinum RV is currently closed to the public for at least the next 14 days which includes receiving trailers for repair or maintenance, customer visits or customer pick ups.

We have been considered an essential service as we are currently servicing and renting trailers primarily on a contract basis with government bodies for first responders. We are blessed and fortunate to be in good corporate shape while being completely absorbed in the contract work that has taken precedent over any of our normal business activities.

If you have a trailer on order with us or have purchased a trailer and are waiting for to pick it up do not fear, your order is still intact and will be ready for you as close to the original schedule as possible.  More details will follow in the days to come.

We are working on an updated schedule right now for the upcoming weeks and months and will contact each customer with an updated timeframe to pick up their trailer (understanding that it may change depending upon local governing ruling in place at that time).  We appreciate your patience during this time.

For any questions please direct your email to our ‘info@platinumrvsales.com’ email address and we will respond as soon as we can.

Lastly for now, we appreciate your business and your support during this time. We will get through this together and we look forward to seeing you hopefully sooner than later.

God Bless and be safe.

Sincerely,
John Krohnert
President, Platinum RV

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Platinum RV temporarily closing due to Covid-19 in Ontario starting Wednesday March 25, 2020

Platinum RV temporarily closing due to Covid-19 in Ontario starting Wednesday March 25, 2020

To all our valued customers: Keeping in line with the order of the Province of Ontario we will adhere to the mandatory closure of non-essential services, temporarily closing our showroom doors effective March 25, 2020 for 14 days to help fight against the Covid-19 virus.

During the closure our phone, email, text and online messages will all be monitored and we will respond as quickly as possible. Thank-you for your understanding that response times may be delayed.

Thank-you once again for your business and for all the well wishes we have received.  This is only for a time, and we all will prevail as we take the necessary precautions needed to flatten the curve of this virus.

Our contact information:

God Bless and be safe.

Sincerely,
John Krohnert
President, Platinum RV

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Covid-19 Update from Platinum RV – March 23, 2020

Status of upcoming trailer deliveries & operations

To all our valued customers: First of all, Thank-you for your business and continued support. We recognize that you have expressed your faith in Platinum RV and our staff by doing business with us and we will do our utmost to ensure you have an wonderful experience from start to finish to the best of our abilities.

In light of our desire to make your experience a good one, we are working to communicate clearly every time a change in our schedule is imminent that may interrupt our timelines in providing our services to you. This current time has certainly brought about swift and decisive changes in the landscapes of our lives on almost every level.  Over the last few weeks Platinum RV has continued to operate at full capacity, however effective Monday March 23, 2020 we will be operating on a skeleton crew at best.  This change has been brought about by local and staffing concerns over the Covid-19 virus and how we can best help to stop the spread of this virus. 

UPDATES:

Communication:       As of Monday March 23, 2020 our phone lines will remain open, text and email will remain available and all online queries will answered as quickly as possible.

Sales:             Sales appointments will be limited to pre-made appointments only; we will post our updated sales hours shortly.

Deliveries:    With the reduction in staff and availability of parts to maintain and prepare trailers for shipment to their new homes, we ask that you contact our maintenance shop to confirm your pick up or delivery date as soon as possible.  As of this time all pick up times pushed back at least 2- 3 weeks. There may be further delays incurred if we receive the order to stop work order in our area. 

In the upcoming days our staff will endeavor to contact all of our customers with upcoming appointments to discuss alternative timing for your trailer pick up.

Shop:             We will not be taking in any new repair or maintenance appointments until at least mid April 2020.

Thank-you for your continued support throughout this time, and please feel free to reach out to us for any questions.  We trust you will remain safe and we look forward to seeing each one of you again once this time has safely passed us all.

Our contact information:

God Bless and be safe.

Sincerely,
John Krohnert
President, Platinum RV

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Platinum RV Implements Proactive Measures as Precaution to Limit Further Transmission of COVID-19

 

 

 

First and foremost, on behalf of the Platinum RV family, we hope you and your family are safe and healthy.

Our thoughts and prayers go out to the people who have been affected by this unprecedented global event.

We also want to honor the heros that have stepped up for all mankind: healthcare workers, frontline workers, truck drivers, store employees and everyone around the world who is working to contain COVID-19 and are putting themselves possibly in dangers way working to make sure people are safe, goods continue to be provided and food continues to arrive.

Status of Platinum RV

Leadership at Platinum RV has spent the last several weeks learning about COVID-19 and how it is impacting the world, our country, communities, customers, suppliers, our employees, and all related operations. With great caution we are currently fully operational including Sales, Service and Parts.  We will however be cognizant of any legislation requiring us to close down should it come, and we will abide by the rules set out by the order at that time.

Employee and Customer Safety

To ensure that Platinum RV does its part in helping mitigate the spread of COVID-19, we have implemented Centers for Disease Control’s (CDC) guidelines and recommendations at our facility: Employees are urged to stay home if not feeling well, maintaining personal space, extra cleaning and sanitation of all work areas, hand washing, and allowing members to work remotely wherever possible. Our shop facilities are temporarily closed to individuals that are not Platinum RV employees. The sales, service and parts offices are currently still open to customers.

We respectfully ask that all of our customers follow the CDC guidelines as well.

Purchasing and Deliveries

Owning a travel trailer is a great way to continue enjoying travel while allowing self isolation from large groups and staying in your own “personal” space with your own amenities close at hand. Platinum RV maintains a large inventory of trailers that can mostly be seen on our website www.platinumrvsales.com, which is where we encourage you to shop first.  We are asking customers to schedule appointments whenever possible in order to look at trailers. Trailer selection will be established up front as all trailers will be wiped down after showing them; and we are mindful of the time requirement this takes.

Many customers have scheduled delivery of their Travel Trailer in the coming weeks and months. All units are being thoroughly cleaned and sanitized to the best of our ability.  Please note that delivery times may vary now as component deliveries and trailer deliveries are in a short delay from the factories.  We ask that you call or email to verify your delivery time, and have patience if it falls during a time that we are in mandatory shutdown should that happen.  If you are hesitant about travelling to Erin, ON. To pick up your trailer we will be happy to reschedule your delivery date for a later time. If you would rather have your trailer delivered to your home, there is a delivery company available that can provide that service for you.

We recognize that we are all walking through these unsettling times together. Platinum RV is committed to the continued support of our existing and new customers. We are all in this together and together we will prevail.

Our contact information:

God Bless and be safe.

Sincerely,
John Krohnert
President, Platinum RV

 

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